Shipping and Processing Times
We are committed to processing and shipping your order as quickly as possible. All orders are processed within 24 hours—often same day—excluding weekends and holidays. We ship all orders via USPS Priority Mail with estimated delivery of 3-5 business days. Please note that we may ship your order in separate packages to reduce delivery times.
Tracking Your Order
After your order has been processed you will receive an email confirmation with your tracking number. If your order is shipped in multiple packages, you will receive an email confirmation including the tracking number for each parcel. If you need further assistance tracking your package, please contact USPS directly at 1-800-ASK-USPS.
Green Shipping Practices
In our effort to minimize waste and lessen our impact on the environment, please note that any materials used to protect your product(s) from damage have been recycled and your order may arrive in a slightly used shipping box. If your product(s) are protected with packing peanuts, please note that these are not Styrofoam. We specially source biodegradable and environmentally safe packing peanuts. We encourage you to further recycle any materials you receive from Pacific Whale Foundation to continue reducing our impact on the environment.
Currently, we offer shipping to the continental US (including Alaska and Hawaii) and Canada. For shipping quotes to other countries, please contact customer service at firstname.lastname@example.org. For international shipments, customers are responsible for paying duties and taxes upon delivery.